User Support Specialist salary
From 250 certified H-1B filings (FY2025–FY2026). Base salary only.
- Occupation code 15-1232: Computer User Support Specialists
- Also filed as: User Support Specialist
At a glance
- Mostly Level II (mid-level). 31% of User Support Specialist filings are Level II, compared with 42% across all H-1B filings.
- Top filer: Amazon. 38 filings (15% of the total), median $96,150.
- Median down 10% since FY2020. From $78,969 in FY2020 to $71,000 in FY2026 (Q1–Q3). Nominal, not adjusted for inflation.
User Support Specialist H-1B salary overview
Employers filed 250 certified H-1B Labor Condition Applications for User Support Specialist jobs in FY2025–FY2026 (occupation code 15-1232, Computer User Support Specialists). The median base salary is $72,103, 41% below the median for all H-1B filings ($122,699), and half of the filings fall between $60,466 and $96,300. The most common wage level is Level II (mid-level), at 31% of filings. Dallas, TX has the most filings (24), and Amazon is the employer that files the most (38).
Is your User Support Specialist offer competitive?
Enter the base salary in your offer. We compare it with certified H-1B filings for User Support Specialist jobs, nationally or in one metro area.
Enter a salary to see where it falls.
Percentiles from certified H-1B filings, base salary only. Metro areas with at least 10 filings.
Top employers for User Support Specialist
Amazon
HCLTechEmployers with the most User Support Specialist filings. Bar: share of all User Support Specialist filings. Figure: median base salary.
Pay by level
Entry-level · 29% of filings
Mid-level · 31% of filings
Senior · 18% of filings
Expert · 22% of filings
Show the table
By experience level
| Wage level | Median | Filings |
|---|---|---|
| Level I · Entry | $63,638 | 72 |
| Level II · Qualified | $65,957 | 77 |
| Level III · Experienced | $78,709 | 44 |
| Level IV · Fully competent | $95,382 | 54 |
Median shown when a level has at least 10 filings.
User Support Specialist pay by city
Median base salary in each metro area. Rent: HUD Fair Market Rent, FY2027.
Show all 7 metro areas
| Metro area | Median | Filings |
|---|---|---|
| Dallas, TX | $88,711 | 24 |
| Washington, DC | $70,000 | 24 |
| New York, NY | $61,000 | 21 |
| Seattle, WA | $93,600 | 17 |
| Atlanta, GA | $100,000 | 15 |
| Houston, TX | $60,258 | 13 |
| San Francisco, CA | $93,000 | 10 |
Metro areas with at least 10 filings for this occupation.
What a User Support Specialist does
Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
Typical tasks
- Oversee the daily performance of computer systems.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Confer with staff, users, and management to establish requirements for new systems or modifications.
Preparation
Job Zone Three: Medium Preparation Needed. Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.
O*NET occupation: Computer User Support Specialists (15-1232.00). This section includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA.
H-1B pay vs. all U.S. workers
Across all U.S. workers in this occupation (Computer User Support Specialists), the median annual wage was $61,860 in May 2025, with 717,190 people employed. The median H-1B base salary in FY2025–FY2026 is $72,103, 17% higher.
| H-1B filings | All U.S. workers (BLS, May 2025) | |
|---|---|---|
| 10th percentile | $50,583 | $40,980 |
| 25th percentile | $60,466 | $49,000 |
| Median | $72,103 | $61,860 |
| 75th percentile | $96,300 | $79,040 |
| 90th percentile | $118,540 | $100,540 |
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (OEWS). BLS wages cover all wage and salary workers and include some incentive pay; H-1B figures are the base salary offered on certified LCAs. The two sources cover different periods. BLS reports wages of $239,200 or more as a single top value.
Salary details
Salary range
| Percentile | Salary |
|---|---|
| 10th | $50,583 |
| 25th | $60,466 |
| 50th (median) | $72,103 |
| 75th | $96,300 |
| 90th | $118,540 |
Salary by year
Median salary
Filings per year
Show as table
| Fiscal year | Median | P25 | P75 | Filings |
|---|---|---|---|---|
| FY2020 | $78,969 | $62,733 | $97,103 | 190 |
| FY2021 | $66,883 | $60,000 | $85,838 | 136 |
| FY2022 | $80,750 | $60,000 | $102,300 | 169 |
| FY2023 | $84,395 | $60,000 | $103,091 | 108 |
| FY2024 | $82,909 | $60,624 | $108,620 | 148 |
| FY2025 | $80,000 | $60,500 | $104,416 | 121 |
| FY2026 | $71,000 | $60,000 | $91,200 | 129 |
Questions
How much does an H-1B User Support Specialist make?
The median base salary in certified H-1B filings for User Support Specialist jobs is $72,103 (250 filings, FY2025–FY2026). Half of the filings are between $60,466 and $96,300.
What does an entry-level User Support Specialist earn on an H-1B?
Level I (entry-level) filings have a median of $63,638. Level I accounts for 29% of User Support Specialist filings.
Which employers file the most H-1B applications for User Support Specialists?
Amazon (38), HCLTech (20) and Cotiviti (13) filed the most User Support Specialist LCAs in FY2025–FY2026.
Do H-1B User Support Specialists earn more than other U.S. workers in the same job?
The H-1B median base salary ($72,103) is 17% higher than the median wage of all U.S. workers in this occupation ($61,860, BLS May 2025). The sources measure pay differently, so treat this as a rough comparison.